Terms and Conditions

Terms and Conditions of Hire

Hire Period

  • Our hire period is for a single day, single event use, not multiple days, unless agreed in advance.
  • The hire period includes a day or two either side for us to deliver and collect.
  • We typically deliver the day before and collect the day after, however this may vary.
  • The delivery and collection time will be arranged by Rustic Hire Ltd and subject to our terms and conditions.
  • If you need to set up and dress our furniture the day before your event we advise you hire the stock for an extra day so we can deliver the day before you need it as on the day of your delivery we can’t guarantee the two hour time slot.
  • Any extension to the hire period must be agreed prior to your event. Extensions to the hire period will incur additional charges.
  • The items shall at all times remain the property of Rustic Hire Ltd.
  • The customer is responsible for the care of the items during the hire period from the time of delivery/collection until the items are collected/returned and accepted back into the possession of Rustic Hire Ltd.

Delivery and Collection

    • Our delivery service is an additional cost dependant upon the quantity of items hired and the distance for delivery.
    • Rustic Hire will make every effort to deliver and collect goods at an agreed specified time, however it will not, under any circumstances, accept liability for any expense borne by the customer for any delay in delivery or collection.
    • We will designate a 2 hour time slot for your delivery. We try our best to keep to this schedule, however, sometimes due to circumstances outside our control we may be later. We will do our best to call if we are due to be later than one hour past your designated delivery window.  
    • Any unsociable hours delivery/collection carries an added premium that will be charged for each individual journey. (Anything before 9am or after 5pm)
    • We, Rustic Hire, need access for our Luton size van to deliver to your venue drop-off point.
    • Access must be accurately relayed to Rustic Hire so we can price the job accordingly and arrange an appropriate drop-off team and schedule this effectively. Failure to do so may result in additional charges being applied retrospectively.   
    • Any distances over 25 metres from our van to your drop off point may incur an additional charge. Any fields, hills, lifts or stairs my incur an additional charge and must be discussed in advance if you require us to carry our stock/items through these to your drop off point.
    • As standard, Rustic Hire supply one persons for delivery and collection and require the client to arrange appropriate staff to unload and carry. When available there will be an additional option for Rustic Hire to supply extra delivery/collection staff.
    • Upon receipt of the items, the customer must inspect all items. In the event of shortage or damage, it is the customer’s responsibility to mark this at the time of delivery. If the customer fails to do this, the items will be deemed to have been delivered in a clean and undamaged condition. Equally, if there is no-one available to check the items, they will be deemed to have been delivered in a clean and undamaged condition.
  • The customer agrees to return the items/prepare the items for collection, at the time period agreed or specified in Rustic Hire’s delivery sheet. Failure to return/prepare the items on time will result in an additional 10% charge of the total hire.
  • Some items will be delivered in secure packaging. Items should be returned to us in this packaging to avoid damage to items during transport.
  • All items, including tables, chairs cushions must be collapsed and stacked in preparation for collection, in the same way they were dropped off.

Self Collect & Drop

  • If agreed by us, items can be collected from our depot at the time period agreed at time of booking.
  • Transportation of items must be blanket tied in transit to prevent undue damage and wear and tear. Our items are antiques so failure to do so will result in additional wear and tear charges.

Responsibilities

All hired stock is the responsibility of the hirer whilst in their possession

(It is strongly advised that you obtain suitable insurance for all items hired from Rustic Hire Ltd)

Damages

  • The stock is for indoor use unless otherwise stated so must be stored inside (a marquee is acceptable)
  • Damages will be charged dependant on the individual item

Security

  • The  stock must be stored securely at all times as stolen items will be charged including loss of hire damages.

Cleaning

  • All goods will be supplied in a clean, ready to use condition.
  • All items should be returned in an equally clean condition.
  • Failure to return items in a clean condition will result in a 15% charge of the total hire.

PLEASE NOTE: We have found that red wine or water left on the tables leaves a stain and that candle wax is hard to remove. You will be charged for cleaning or repairs if these are left on the tables.

French Cross Back Chair Cushions

  • At the end of your event, please remove the tie on cushions from the chairs and put in the bags provided so they are ready for collection

Health & Safety Information

The Hirer must take all reasonable care for their own health and safety, and for the health and safety of others who may be affected by their actions, omissions or the use of equipment. The Hirer and any persons/ appointed Contractor working on their behalf must comply with all relevant health and safety legislation and any measures implemented by Rustic Hire Ltd.

  • Please follow our instructions for your and your guest’s health and safety.
  • Please take care when moving, lifting and using our stock which may be heavy, large, have unexpected centres of gravity and sharp parts.
  • It is the hirer’s responsibility to carry out their own manual handling risk assessment and to ensure adequate resources are available to lift and move the stock.
  • When moving or lifting any of our stock,  it is the hirers responsibility to assess their physical capabilities and to ensure that the stock is moved or lifted in a manner which will not cause harm to themselves or others.
  • Rustic Hire’s furniture is vintage, reclaimed, antique and rustic,  therefore there may be splinters, nails, screws and rusted metal in some of our furniture.  It is the hirer’s responsibility to take reasonable precautions to avoid injury to themselves and others or damage to clothing when moving, lifting or using Rustic Hire’s stock.
  • Some of our chairs are over 60 years old and must be treated accordingly.  The British war department chairs have a 15 stone weight limit. To avoid embarrassment and potential injury, guests over 15 stone are advised to use our Lafayette chair instead.
  • It is the Hirer’s responsibility to make their guests aware of the conditions of hire and usage of Rustic Hire’s stock and to make them aware of their health and safety responsibilities to themselves and others.

Instructions for Operating our Tables

For Oaks, Maples, Beach House and Mahogany Tables:

    • The tables are large and heavy and need a minimum of two strong people to move them.
      They should be carried with the table top side facing towards the ground,  with the folded legs facing upwards, This is to prevent the folded legs from dropping and trapping fingers etc.
    • Do not hold the weight of the table by the trestle legs when upside down as this damages the table.
    • The tables must be erected and collapsed by at least 2 people so that they can be safely turned over without causing injury or causing damage to the table.
  • Please keep fingers clear of the trestle leg mechanisms whilst erecting / collapsing the tables.
    • Please ensure that the leg braces are fully extended when the tables are erected for use to avoid unexpected collapse.
  • These tables must not be carried or moved by one person,  to do so risks personal injury and damage to the table.

For Dutch Pine and Long Pine Trestles:

    • For the Dutch Pines and Long Pine Trestle tables,  please note that a minimum of three people are required,  one to position the legs and two to position the table top onto the trestle legs.
  • These tables must not be carried or moved by one person,  to do so risks personal injury and damage to the table.

Liability and Indemnity

Unless caused by the negligence or wrongful act of Rustic Hire Ltd, its officers, employees and agents,  the Hirer shall indemnify and hold harmless, Rustic Hire Ltd, its officers, employees and agents in full against any claim arising from the Hire in the event of:

  • The death of, or any injury caused to any person in connection with the use of Rustic Hire’s stock;
  • Damage to, or Loss of, any equipment, goods, articles or property used in conjunction with the stock on hire by the Hirer or any other person or organisation;
  • Any works required to repair any damage caused to the fabric of the Venue and arising in any way from the Event and arising out of the acts or omissions of the Hirer, its guest, employees, agents or contractors, save to the extent that any such claim arises as a result of the negligence of Rustic Hire Ltd, its employees or agents;
  • Any other claims, actions, damages, liabilities, fines, costs (including professional fees) or expenses arising in any way from the Hire Agreement and arising out of the acts or omissions of the Hirer, its guests, employees, agents or contractors, save to the extent that any such claim arises as a result of the negligence of Rustic Hire Ltd, its employees or agents.
  • Rustic Hire shall not be liable to the Hirer by reason of any loss or damage sustained or inconvenience caused as a result of, or in any way arising out of cancellation or rescheduling.
  • Rustic Hire shall not be liable to the Hirer by reason of any delay in performing or any failure to perform any of Rustic Hire’s obligations in relation to the Event if such delay or failure is due to any cause beyond Rustic Hire’s reasonable control.
  • In receiving this document and entering into a hire agreement, the Hirer agrees to be bound by the terms of this hire agreement.

Insurance

  • It is strongly advised that you obtain suitable insurance for all items hired from Rustic Hire Ltd. All breakages/damages/losses will be charged accordingly, including charges for loss of hire.

Terms of Payment

  • Upon placing an order, a 20% of the hire cost or £200 is required to secure your order, whichever is the bigger amount. This amount is in addition to your hire items and is used as a security deposit for any potential breakages, damages and losses. This will be refunded once the balance has been paid and all items have been returned and checked. Any charges will be deducted from this amount if necessary. Should the cost of the damages exceed the security deposit amount, then an additional invoice will be issued for these costs. Damage costs will be applied in respect of time taken to repair damage. If items are beyond repair or lost, items will be charged at current market rate as well as for future losses of hire.
  • A price list for replacing items/stock can be obtained by written request to Rustic Hire Ltd.
  • The balance of your hire charge must be paid at least 30 days prior to the start of the hire period, along with any additional hire or delivery charges.
  • Payments may be made via cheque, BACS, Paypal or card if attending our premises. Specific payment details will be given at the time of placing your order.

Cancellation

  • Cancellations must be made in writing to Rustic Hire Ltd.
  • The following cancellation charges will apply based on the notification period given:

With all cancellation you will be charged £200 or 20% of the hire costs, whichever is larger.

With late cancellations you will be charged additionally as below.

8- 4 weeks before the event date                     25% of full hire cost will be charged

4- 2 weeks before the event date                     50% of full hire cost will be charged

Under 2 weeks before the event date               100% of full hire cost will be charged

Rustic Hire General Data Protection Regulations

  • Rustic Hire collects client data for the sole purpose of providing a hire service.
  • We collect your name, venue address, contact details and bank details in order to return your deposit.
  • Contact details are held on our accounts programme Xero and on our bookings sheet.
  • Bank details are  held on Xero and either held by Santander bank or Payzone. These systems are all GDPR compliant.
  • Bank details are erased from Xero and our bank every 3 months.
  • The data will never be shared with a third party except the courier who will know the client’s contact and order details in order to deliver the hire items.
  • At any point  the client can request where the data is stored and ask to have the data erased.