F.A.Q.s

Delivery Information

What Shipping Methods Are Available?

We provide a drop service via courier, predominantly using Luton vans and offering a two hour window for delivery and collection, to allow for any unforeseen delays.

Depending on the order and circumstances we can sometimes allow customers to collect and drop the furniture themselves.

How Are Delivery Costs Calculated?

We don’t make any margin on deliveries, what we quote is the cost of fuel, driver’s time loading, unloading and driving from our warehouses (in London, Norfolk and Cheshire).

Prices may vary slightly depending on the size of your order, for example, the more you order the longer it takes to load. Also, the access to your venue and times of delivery may affect the price, unsociable hours or the venue being on the first or second floor.

Can I Decide When My Items Arrive?

We designate a two hour time slot for your delivery around a month before your booking, which is determined by stock availability and other scheduled deliveries. While we try our best to keep to this schedule, sometimes due to circumstances outside our control we may be later. We will not be liable for any late deliveries yet we’ll always do our best to call if we are due to be later than one hour past your designated delivery window.

We can sometimes reduce this window for specific venue requests though this can have additional costs.

Do You Ship Internationally?

We’re used to multi-national orders and have previously provided furniture for large scale European events. We can arrange for delivery anywhere in the world.

Payment Information

What Payment Methods Are Accepted?

We take payments over the phone via credit or debit cards or via BACS.

When Will My Deposit Be Returned?

After we collect your hired items we return them to the depot to be checked, cleaned and possibly repaired. Ordinarily, after a quick check, your deposit will be returned within the next two weeks.